If your claim is in regards to a print size or placement issue, please include a measuring tape, stick, or ruler in the photographs of affected garments.If your claim is in regards to a printing error, please include photographs of the error.To file a claim, please send us an email and include the following information ( this is a must): Please allow the 20% difference between advertised images and the actual item you received as sometimes advertised images may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display. So please review the product description and your order carefully before you check out to ensure your order is correct. Incorrect selection of sizes, designs, colors, etc.We typically DO NOT accept refunds or replacement due to customer's mistakes such as:.We DO NOT offer refunds or exchanges on any products purchased during a sale or any promotion.Damaged due to the fault of our factory or the carrier.Significantly different from the description or the preview shown to you.If 7 days have gone by since your delivery date, unfortunately we cannot offer refund or replacement.ĭue to the fact that our products are customized, we do not exchange or issue full refund unless an item you received has a major problem. In the rare case that sending a replacement product is not practical, we will reimburse you the full cost of the eligible product (including shipping costs).Ī request needs to be submitted within 7 days from the delivery date to qualify for refund or replacement. We will review the photos/videos you send of the defective item and, if your item is eligible, we will resend the product to you. + If some of your items are missing, please provide us an image of the received package's cover including the detailed shipping label so we can forward to our production department to investigate the problem + If your claim is in regards to a print size or placement issue, please include a measuring tape, stick, or ruler in the photographs of affected garments. + If your claim is in regards to a printing error, please include photographs of the error. If you are not satisfied with your purchase, just send us an email at include the following information (this is a must): How do I get a refund if I am not satisfied with my purchase?.We will offer Free shipping depending on specific campaigns or occasions. Please check our Shipping Policy for more details. It takes 7 - 10 business days to arrive once shipped. Most of our products are produced and processed within 1 - 3 business days. ![]() As soon as the product is shipped out, you will receive and email from us with the tracking information and other details pertaining to delivery.
0 Comments
Leave a Reply. |
Details
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |